Contact us

Have questions – check out our FAQs

Finance Now general enquiry

Monday – Friday 8:30am-6:00pm
Saturday – Sunday 9:00am-5:00pm

Retail loan enquiry

Monday – Wednesday, Fri 8:30am-6:00pm
Thursday 8:30am-8:00pm
Saturday 9:00am-6:00pm
Sunday 9:00am-5:00pm

Check out our free self-service tools:

  1. Get an instant loan balance

    Text BAL to 580

  2. Get an instant settlement quote
    Text Payoff to 580
  3. Log in to eMoney and send us an instant chat message.

NOW Rewards Visa general enquiry

Monday – Friday 8:30am-6:00pm
Saturday – Sunday 9:00am-5:00pm
Public holidays: Closed

eMoney

You can log in to eMoney to send us a secure email.

Report a lost card

Need to urgently lock your card outside of our business hours? Do it instantly on your eMoney for NOW Rewards Visa App. Download it on iOS Apple Store or Google Play.

If you need a replacement card

Call us the next business day during business hours and we can organise a new card.

In New Zealand: 0800 801 803

From overseas: +64 9 212 5233 (24 hours 7 days a week).

Our Postal address

SBS Money Limited, PO Box 1204, Invercargill 9840

Help us improve

If you have any feedback on how we can improve our NOW Rewards Visa product and service, please let us know by filling out our Feedback Form.

Experiencing financial hardship?

If you are experiencing financial hardship please complete our online form on our Financial Hardship Assistance Page.

Send us a message

Complete our enquiry form & we’ll reach out to you.

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How to make a complaint

Understand how our complaints management process works or complete our complaints form.

Log in to the right eMoney portal for you

NOW Rewards Visa

For Main Cardholders of NOW Rewards Visa.

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Finance Now

For all Finance Now customers looking to access your loan details with us.

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