Finance Now Privacy Policy
1. Our Privacy Policy
Updated 1 December 2020.
To Finance Now Limited (“FNL”), 81 Yarrow Street, Invercargill.
This is the Privacy Policy of Finance Now Limited (Finance Now, we, our or us).
Southland Building Society (trading as SBS Bank) (SBS) is the parent of Finance Now. Southsure Assurance Limited (trading as SBS Insurance) and Funds Administration New Zealand Limited are also subsidiaries of SBS. Together, SBS and its subsidiaries, including Finance Now and its subsidiary, SBS Money Limited, are the Group.
This Privacy Policy describes the type of information that we will collect about you, how we will handle your information, who we can share your information with and your rights to the Personal Information we hold.
We know how important it is to keep your information safe and secure. We will take all reasonable steps to securely store any Personal Information we collect. However, you should be aware that information transmitted over the internet is not always secure.
By contacting us (by phone, email or in person), accessing our website, using other electronic services we provide, our ID verification application or electronic document collection, or requesting and/or using our products and services, you consent to the collection, use, disclosure, storage and processing of your Personal Information and data in accordance with this Policy.
What Personal Information will we collect?
You agree that we may collect, store, use, disclose and retain the following types of information:
• your name, address, date of birth and other contact information and other personal information about you including information which you have shared publicly on any social media platforms;
• information about your credit history, personal finances and credit requirements;
• information about your account and account activity and all interactions and correspondence with us (including telephone conversations);
• information about your property or goods (where relevant);
• a copy of any document you provide to any member of the Group (for example, your New Zealand Driver Licence, New Zealand or Australian Passport) and any personal (including biometric) information contained in those documents or which you submit to any member of the Group electronically;
• details of your computer or network including activity within any electronic service used or provided by any member of the Group, including e-mail, social media, electronic document collection and any mobile or other electronic application (an Electronic Service) and details of any mobile device you use to access an Electronic Service (including, for example, your IP address, security information, geo-location etc); and
• information about your interactions with the Group, including through any Electronic Service.
We will collect your personal information directly from you, where possible, but we may also collect your personal information from common internet technologies (like cookies) and any of sources under the heading “Who will we share your Personal Information with?”
For what purpose do we collect, retain, use and disclose your Personal Information?
You authorise us to collect, retain, use and disclose your Personal Information in order to:
• assess and provide a response to any quotation enquiry you make;
• assess/process any application you submit to a member of the Group including assessing your current and on-going credit worthiness;
• open and manage/administer an account or issue any product to you following a successful application;
• facilitate your entry into any relevant insurance;
• maintain the integrity and effectiveness of the Group’s credit records and those of credit reporting agencies, including information about your credit history and allow credit reporting agencies to provide that information to their customers as part of their credit reporting services;
• enforce any defaults under your account(s);
• monitor your account(s) to prevent and detect fraud;
• verify (or re-verify) your identity and address (“ID Verification“) as required, including electronically;
• operate, improve and optimise our website(s) or any Electronic Service for our customers, including sending you service, support and administrative messages, reminders, updates and security alerts and managing compatibility issues or required upgrades (as applicable);
• communicate with you about your application, account or any lending or product which is issued by the Group, and any promotion, products or services being offered by the Group;
• a retailer connected with any product which you have entered into and which is offered by any member of the Group, but only to the extent necessary to manage your application, account or product;
• provide other related products or services (including Electronic Services) to you;
• conduct market research and statistical analysis; and
• ensure we can comply with our legal obligations including under New Zealand credit and privacy legislation and regulation, under industry codes of conduct and under our contracts.
Who will we share your Personal Information with?
You agree that Finance Now may share your Personal Information (for the above purposes) with and may also request and obtain Personal Information about you from:
• credit reporting agencies, past and current credit providers, insurers, government agencies (such as regulators, the New Zealand Government, the New Zealand Transport Agency, the New Zealand Department of Internal Affairs and Inland Revenue), employers, banks, law enforcement agencies or any member of the Group;
• other members of the Group, any dealer, vendor or broker relevant to your application or account and any retailer connected with a product offered by any member of the Group;
• third parties for marketing, data processing (including third party service providers which assist any member of the Group to operate any Electronic Service) and statistical analysis;
• any agents of third parties who provide services to any member of the Group;
• debt collection agencies and other providers of relevant professional services (like law firms or dispute resolution schemes);
• any joint account holder; and
• any assignee (or potential assignee) of the rights of any member of the Group in relation to your account or product.
You agree that Finance Now is authorised to request and obtain your Personal Information from all of the above sources and that the above sources may provide that information to Finance Now and may use your Personal Information for the purposes outlined above.
What are your rights?
It is your decision whether you wish to provide your Personal Information to Finance Now. If you do not consent to us collecting and disclosing your Personal Information in the ways described above, we may not be able to process your application (which may mean that we decline your application).
You can unsubscribe from any marketing communications from us by following the instructions on any communications sent to you.
You are entitled (on request) to receive confirmation of whether the Group is holding any of your Personal Information. Where any of your Personal Information can be readily retrieved, you may request access to it, and you have the right to request correction and the right to be notified of action taken in response to any such request, subject to payment of any reasonable charges. If you wish to access your Personal Information or if any of the Personal Information we have is incorrect, or you think we have breached our obligations under the Privacy Act, please call our Contact Centre on 0800 40 50 70 during business hours.
If you are unhappy with our response to any privacy concern or complaint raised, you may wish to contact either the Privacy Commissioner at privacy.org.nz or the Insurance and Financial Services Ombudsman Scheme at www.ifso.nz.
Changes to this Privacy Policy
We may vary this Privacy Policy from time to time. You will be given at least 14 days’ notice of any variation either by post or email to your last known address, email, telephone call or notice on our website.
We are not obliged to give you advance notice if an immediate change to this Privacy Policy is deemed necessary for security purposes.
You agree to be bound by the Privacy Policy that is in effect at the time you contact us or use our services.
2. Website Privacy Policy
The products and services described in this web site are available only to New Zealand residents and in relation to property in New Zealand. Finance Now Limited and its assigns and related companies regret that, at this time, it cannot accept applications for these products and services from persons other than New Zealand residents. Also, the information contained in this web site should not be regarded as promoting any product or service other than those offered by Finance Now Limited and its assigns and related companies in New Zealand. The information contained in this web site has been prepared under New Zealand law for the supply of these products and services in New Zealand only. Finance Now Limited does not accept responsibility for the compliance of this information with the laws of any other country. Accordingly, the information is not directed at persons in any other country and should not be relied upon by persons in any country other than New Zealand.
Applications For Credit
All applications for credit are subject to Finance Now Limited and or SBS Bank lending criteria. Applications for credit may also be subject to approval fees. Insurance costs may apply. For further information on fees or about a particular product or service, please contact Finance Now Limited.
Terms & Conditions
If you require another copy of the Terms & Conditions Booklet that relates to your loan with Finance Now you can download a copy here.
Intellectual Property
Finance Now Limited holds all copyright and other intellectual property rights in this web site and reserves all rights, save as provided in this disclaimer. You may electronically reproduce and store the contents of this web site solely for the purposes of viewing this web site, or saving web site content, for your own personal use. You may not display or distribute the content of any of these pages in public or where the content is accessible to the public, including any reproduction in any form on the Internet, without permission from Finance Now Limited. Any infringement of Finance Now Limited’s intellectual property rights will be fully enforced under New Zealand law.
Hypertext Linking
Please do not create a link to any of the pages on this web site without the prior permission of Finance Now Limited. If you do create a link to any of the pages on our web site, you acknowledge that you are responsible for all direct or indirect consequences of the link, and you indemnify Finance Now Limited for all loss, damage, liability, costs or expense arising from or in connection with the link.
If you wish to create a link to any of the pages on this web site, please contact us by email on marketing@financenow.co.nz
Links To Other Web Sites
Hypertext Links which Finance Now Limited provides on this web site to other Internet resources are not investigated or monitored by Finance Now Limited. Accordingly, the content, timeliness, opinions and Hypertext Links found on Internet resources to which we provide Hypertext Links are also not investigated or monitored by Finance Now Limited.
Web Site Tools
The calculators and tools which may be used on this web site from time to time are intended to be illustrative only. Finance Now Limited does not represent or warrant the accuracy, adequacy or completeness of any information provided by those calculators and tools. Please consult a Finance Now Limited staff member either before selecting a product or service or acting on the basis of information provided by these tools.
Email Disclaimer
The information in this email, including any attachments, is confidential and may be legally privileged. It is intended solely for the addressee(s). If you are not the intended recipient, you are hereby notified that any use, storage, disclosure, distribution or reproduction of this email, including any attachments, is prohibited.
If you have received this email in error, please:
• let us know by replying to this email at customer@financenow.co.nz or contacting the helpdesk on 0800 40 50 70; and
• destroy this email, including any attachments
We accept no responsibility for any loss or damage to your system arising from the receipt or use of this email, including any attachments. If you send an email to Finance Now Limited (FNL), you accept that FNL may update its customer records with that email address and that FNL may thereafter communicate with you using that and any other email addresses it holds for you, for marketing purposes. Emails sent to FNL cannot be guaranteed to be completely secure and you accept any risks associated with sending emails to, and receiving emails from, FNL. Any views expressed in this email, including any attachments, are those of the individual sender and may not necessarily reflect the views of FNL.
Other Information
While Finance Now Limited has taken every care to ensure that the information contained on this web site is complete and accurate, it does not represent or warrant the accuracy or completeness of any information on this web site or that this information is suitable for your intended use. Finance Now Limited accepts no responsibility or liability arising from or in connection with your use of this web site and the information contained on it. Also, no information on this web site is intended to constitute an offer to enter into any transaction or relationship, the promotion of any product or service other than those offered by Finance Now Limited in New Zealand, or to provide the basis of any credit. Please consult a Finance Now Limited staff member before selecting a product or service or acting on the basis of information provided by this web site.
Timeliness
Finance Now Limited will endeavour to keep this web site as up-to-date as possible, but all information contained on our web site is subject to change, including interest rates and fees. All information is current at the time of publication, but if you are unsure of the timeliness of any information, please contact Finance Now Limited before proceeding.
Online Application Security
The Finance Now Limited Online Application form uses Thawte 128-Bit (capable of up to 256-bit) encryption SSL Certificate, thus providing you with highly secure online data transfer.
Privacy
Information transmitted over the Internet is inherently insecure. However, once Finance Now Limited receives any personal information from you, Finance Now Limited will hold that information securely and will only use it to provide information to you and for statistical purposes. You may access personal information held by Finance Now Limited by making an enquiry at any branch, and request correction of any errors in that information. A fee will usually be payable.
Cookies
This website uses the following cookies:
Google Analytics
This cookie allows us to see information on user website activities including, but not limited to page views, source and time spent on website. The information is depersonalised and is displayed as numbers, meaning it cannot be tracked back to individuals. This will help protect your privacy. Using Google Analytics we can see what content is popular on our website and strive to give provide more relevant and helpful content.
Display Advertising
Using Google Adwords code we are able to see which pages helped lead to contact form submissions. This allows us to make better use of our paid search budget. Visitors can opt-out of Google Analytics for Display Advertising and customize Google Display Network ads using the Ads Settings or by using the Google Analytics opt-out browser add-on.
Remarketing
We use remarketing codes to log when users view specific pages, allowing us to provide targeted advertising in the future. Third-party vendors, including Google, show your ads on sites across the Internet. Finance Now Limited and third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick cookie) together to inform, optimize, and serve ads based on someone’s past visits to your website.
Law Of This Web site
This web site is governed by, and is to be interpreted consistently with, New Zealand law.
3. ID Capture for Verification Privacy Policy
We (Finance Now Limited) will be capturing your ID document and an image of your face via your device camera. This data will be collected by us and used by third parties to verify your identity. We will also be needing your permission to access your camera and location for this purpose.
We know how important it is to keep your information safe and secure. This privacy policy describes the type of information that we will collect about you through this ID capture process, how we will handle your information and who we can share your information with. By using this process, you confirm that you are authorised to provide us with the personal details and any supporting documents you provide to us through this process.
What personal information will we collect?
By using this ID capture process, you agree that we may collect, store and retain the following types of information:
• a copy of any document you upload (for example, your New Zealand Driver’s Licence, New Zealand Passport or Australian Passport) and any personal (including biometric) information contained in those documents or which you enter into the screens as part of the process;
• details of your activity within this process; and
• information relating to your mobile device (including your application version, mobile device type, operating system, IP address and security information related to your mobile device, geo-location information and computer and connection information).
Why we collect, retain and disclose your personal information
We collect, retain and disclose your personal information in order to:
• electronically verify (or re-verify) your identity and address (“ID Verification”) at the time you use our ID capture process and comply with our legal obligations; and
• operate, improve and optimise our website or the process for our customers, including sending you service, support and administrative messages, reminders, updates and security alerts and managing compatibility issues or required upgrades.
Who will we share your personal information with?
To complete your ID Verification, this process uses an electronic verification platform provided by Where Limited, trading as Origin ID (“Origin ID”) to match your personal details against official records held with the New Zealand Government and/or within identification databases maintained by select independent third party agencies such as the New Zealand Transport Agency, the New Zealand Department of Internal Affairs or various credit reporting agencies (“Third Party Agencies”).
By using this process, you acknowledge that we will (or may) disclose your personal information to Origin ID, relevant Third Party Agencies and any service providers who assist us to operate this ID capture process (including developing, hosting or maintaining the process, reporting on or facilitating the process or providing customer support, marketing assistance or analytical services).
You also authorise us to disclose your personal information (including the results of your ID Verification) to our parent and related companies including SBS Bank, Southsure Assurance Limited (trading as SBS Insurance) and Funds Administration New Zealand Limited, where you apply for, or have, a product or service with them, to assist them to complete your ID Verification and comply with their legal obligations.
You also agree to the Third Party Agencies listed above disclosing your personal information to Origin ID and for us to confirm the results of your ID Verification.
Your personal information will only be disclosed to the above Third Party Agencies to the extent necessary to carry out your ID Verification, where required by law, or as otherwise authorised by you.
What are your rights?
It is your decision whether you wish to provide your personal information to us via this process. If you do not consent to us collecting and disclosing your personal information using this process, you will need to contact us to use an alternative method to complete your ID Verification. You can contact us to discuss the alternative ways to complete your ID Verification by calling our Contact Centre on 0508 868 868.
We are also happy to provide you with access to (including the ability to correct), any personal information that we hold about you. If you wish to access your personal information or if any of the personal information we have is incorrect, or you think we have breached our obligations under the Privacy Act, please call our Contact Centre on 0800 40 50 70 during business hours.
Analytics and External Partners
We may also use Google Analytics service to measure the performance of this process. This provides us with statistics detailing daily activity (such as the number of visitors, the time of the day our customers access this process, the type of mobile device used to access and the number of page views). This information is completely anonymous and allows us to provide the optimal experience for users of our ID capture process.
Links to external websites
From time to time, this process may contain hyperlinks to other internet websites that are not owned or managed by us. We are not responsible for the content of these websites, their privacy policies or the personal information which such websites may collect about you. When you click the hyperlinks to other websites, you should always read their own privacy policies.
Cookies
We use cookies so that we can distinguish you from other users of this process. This enables us to provide you with the best user experience when you are using this process. By using this process, you agree to our use of cookies. In most cases, you can adjust the cookie settings on your mobile device. However, if you disable or block cookies, you may not be able to enjoy all the features of this process.
Changes to this privacy policy
We may vary this privacy policy and any other terms and conditions applying to this process.
You will be given at least 14 days’ notice of any variation either by post to your last known address, telephone call, notice on our website.
We are not obliged to give you advance notice if an immediate change to this privacy policy is deemed necessary for the security of this process.