Tracey Iceton

After nearly two decades in financial services across New Zealand, UK-born Tracey Iceton found her professional home at Finance Now as a Credit Solutions Specialist, helping customers manage their financial commitments.
“Everybody’s so friendly, and they made me feel so welcome,” Tracey says about joining the team. After working at several financial institutions since moving from the UK 18 years ago, Tracey describes Finance Now’s culture as the most enjoyable she’s experienced.
Her interview felt “just like talking to friends, so laid-back,” setting the tone for an approachable workplace where “everybody talks to everybody” across departments.
In her role within the Credit Solutions team, Tracey helps customers navigate financial hardship and establish payment arrangements. “You’ve got to understand it from the customer’s point of view as well as a business point of view,” she explains. “The best thing to do is just to listen to them.” This customer-focused approach is enhanced by Finance Now’s commitment to keeping all operations in New Zealand. Tracey knows how important this local connection is when helping people through challenging financial situations.
The Collections team recently won “Best Team” at Finance Now’s annual Star Awards, and their creative 1960s-themed decorations took top prize in the office Christmas competition. Regular social events including pizza lunches, birthday celebrations, and Friday drinks create opportunities for team bonding.
Tracey values the easy-to-use systems, noting, “If you’re stuck, there’s always somebody to help you.” The flexible arrangement of three days in the office and two days working from home provides the balance she needs to enjoy time with her daughter and seven-year-old granddaughter.
When asked what she would tell someone considering a job at Finance Now, Tracey doesn’t hesitate: “It’s a fantastic place to work. I’m loving it, absolutely.” Looking back at her decision to join the company, she adds, “I should have done it sooner.”