Need Help Now?
Your feedback is highly valued as it provides us with valuable information which we use to enhance our products and services and develop our staff to meet your needs.
If you are unhappy with the outcome of an experience with Finance Now, we want to know about it.
You can use one of the following methods to send us your complaint:
If emailing direct, please ensure you include your full name and date of birth to enable our staff to identify your file prior to contacting you to discuss the matter further.
If you do not have access to the internet or email, please send your concerns to the address below.
Finance Now
PO Box 1204
Invercargill 9840
We will acknowledge receipt within two business days of receiving your complaint. As we investigate your complaint, we may request further information from you or third parties involved.
Finance Now will make every effort to work with you to resolve your issue. Any issue unresolved within an agreed timeframe is reviewed and monitored by Finance Now management. We will keep in contact with you and provide updates during the process and work with you to find a solution to your complaint.
Note: Sometimes it takes a bit of time for us to sort out the problem (though we’ll do our best to fix it quickly). Please give us 20 business days after you make a complaint to resolve the matter.
If you are not satisfied after we’ve had the chance to fix the problem, or if we are unable to reach a resolution, you can ask for independent help from the Insurance and Financial Services Ombudsman. This service is free of charge to you.
The Insurance and Financial Services Ombudsman Scheme was set up in 1995. The Ombudsman provides a free investigation and dispute resolution service to our consumers who have not been able to resolve their complaint by our internal dispute’s resolution process. You are welcome to contact then directly to discuss your complaint at any time.
You can contact them by:
Learning from mistakes is an important part of our business – by doing this the aim is to reduce complaints and improve your experience with Finance Now.
For more information regarding the Insurance and Financial Services Ombudsman Scheme visit www.ifso.nz.
Please lodge your complaint in the form below. You can expect to receive a response from one of our team within two business days. If your complaint is urgent please call our Customer Experience Team.
For security reasons, please DO NOT provide any confidential or account specific information via this form. Communications via this form are not encrypted.
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