Contract Details
Check if the application appears in the Pending Application report. If it does not exist there then go to the “Contracts Not Yet Paid Out” report.
Then click on the right hand side of the Contract you wish to change where it states ”Reprint / Change”
You then go into the “Pending Application” report, click on the Applicants reference number which will take you back to the Approval page, from there you can edit any of the Contracts details and Commit for reprinting.
If you have printed the contract and then clicked on the link that says “Click here to continue” then you have set the Contract to be ready for purchasing at Finance Now which locks anyone out from adjusting the details. To enable you to access the details again then go to the “Contracts Not Yet Paid Out” report.
Then click on the right hand side of the Contract you wish to change where it states ”Reprint / Change” This resets the application for re-editing. You then go into the “Pending Application” report, click on the Applicants reference number which will take you back to the Approval page, from there you can edit any of the Contracts details and Commit for reprinting.
If you have printed the contract and then clicked on the link that says “Click here to continue” then you have set the Contract to be ready for purchasing at Finance Now which locks anyone out from adjusting the details. To enable you to access the details again then go to the “Contracts Not Yet Paid Out” report.
Then click on the right hand side of the Contract you wish to change where it states ”Reprint / Change” This resets the application for re-editing. You then go into the “Pending Application” report, click on the Applicants reference number which will take you back to the Approval page, from there you can edit any of the Contracts details and Commit for reprinting.
This is caused with a bug in earlier version of Internet Explorer and Printer Hardware compatibility. WE REQUIRE VERSION 5.5 OR LATER TO OPERATE OUR APPLICATION. To resolve then please download the latest version of Internet Explorer from www.microsoft.com
This is usually caused because:
- The printer being utilised has not had its Printer Drivers loaded fully or correctly
- The fonts set on the Internet page need to be reduced or the Printer Configuration to a lower font
- You are using an earlier version than Internet Explorer 5.5
Finance Now will still purchase these contracts as long as the customer has signed in the appropriate areas and initialled each page.
Application Details
Due to security reasons you have 30 minutes to submit an Application prior to the system blocking you out from submitting an application.
If you can not find the Application in the “Pending Applications” report then check for the Application in “Recent Application Outcomes” report. If it does not appear then PLEASE FAX THE APPLICATION TO 0508 815 815 so our Credit Analyst can review and load necessary information as required.
What does Incomplete Application mean?
Using the search boxes on the home page will allow you to search for an existing customer. Just type in the customer’s first name, last name & date of birth in the appropriate fields and click “Search”. Then click on “Single CG Application”, this will bring up details from the previous application. You may edit the application and submit from this screen.
On the Decision page where the application is showing DECLINED. If you wish to have the application reviewed by a Credit Analyst by clicking on the link “Request Review of Decline”.
This will send an email to our Credit Analyst with the reason you wish the application reviewed. In the box “Reason for Review” the please type in any message or insight you may have into why the application should be reviewed. This will then generate an email to our Credit Analysts to review the application.
Finance Now staff will endeavour to obtain a decision as soon as possible but it will be dependent on the obtaining / verifying information supplied on the application or Credit report.
PLEASE DO NOT CONTACT THE CENTRE FOR AT LEAST 2 HOURS AS THE CREDIT ANALYST WILL HAVE TO VERIFY DETAILS OF THE APPLICATION WHICH MAY TAKE UP TO THIS TIME TO OBTAIN EMPLOYERS VERIFICATION ETC.
Will endeavour to provide an answer as quickly as possible.
On the Pending Applications Report Page you will be able to review the status of the Decline Review. The status will show as “Decline Review Pending” when the application has been submitted for review and prior to a final outcome being obtained with the review of the Credit Analysts.
Once a decision has been made on the application then the status will be changed to “Outcome Evaluated”. By clicking on the “App Ref “ link out to the side you can view the final decision made by the Credit Analyst.
If you want to see an update on the status then you can click on the link out to the right of the “Pending Applications” report where it will take you through to the “Request Review Decline Progress Report” In the Report you can review any progress comments made by the Credit Analyst. This will advise you of any issues the Credit Analyst may be facing in verifying or obtaining information about the applicant.
Get the Guarantor or Second Borrower to complete their details on our Application form and fax the application to 0508 329 365. Our Credit Analyst will then review the application and fax you back a decision with an Application reference number. Simply enter that Reference Number into our Ref No# box at the top of the page and this will take you through to the Approval page allowing you to complete contract printing.
If you don’t have access to a fax machine you may be able to scan and email Application’s or requested supporting documents to retailer@finance.co.nz and completed Contract documents to purchasing@financenow.co.nz
Payment Protection
The Terms & Conditions Overview – (refer the policy document for full details)
- Maximum Term – 5 years
- Age Limit – 18 to 65 Years
- Redundancy, Hospitalisation, Accident, Illness, Death
It is believed that approximately 90% of New Zealanders do not have any form of income protection insurance to protect their most important asset, their income, in the event of one of the following occurs; Accident, Illness, Hospitalisation, or Redundancy.
If the customer has income protection of their own we believe they do not necessarily need this product. However if your customer is like 90% of New Zealanders who are not covered then we suggest they should take the cover for the following reasons.
How would they meet their payments if they could not go to work for a month or longer and had no sick leave owing.
No one believes they will have an accident or get made redundant but claims on this product indicate that the percentage of these occurrences happening is up to 20 times more likely than your house burning down – most people insure their house.
Contact Details
Approvals:
Ph: 0508 868 868
Fax: 0508 329 365 or 0508 815 815
Email: retailer@financenow.co.nz
Purchasing:
Ph: 0508 362 364
Email: purchasing@financenow.co.nz
Post Contracts to:
Finance Now Ltd
PO Box 41335
Mt Roskill
Auckland 1440
Customer Enquiries:
Ph: 0800 40 50 70
Email: customer@financenow.co.nz
| Auckland & Far North | |
| Allan Webber | 021 346331 |
| Anthony Booth | 021 346342 |
| Waikato, Bay of Plenty, Taranaki | |
| Emmett Gradwell | 021 346334 |
| Maria Jones | 021 346377 |
| Lower & Eastern North Island | |
| Jared Gurrey | 021 401464 |
| Central South Island Northwards | |
| Don Bowden | 021 2794679 |
| Lower South Island | |
| Steve Turton | 021 346315 |
| Retailer Support Line | |
| Ph: 0508 868 868 | |
| Fax: 0508 815 815 |
The customer should contact our Customer Services line on 0800 30 50 70.
General Tips
The Terms & Conditions Overview – (refer the policy document for full details)
- Maximum Term – 5 years
- Age Limit – 18 to 65 Years
- Redundancy, Hospitalisation, Accident, Illness, Death
This occurs due to the Internet Explorer refreshing the screen and drops the cursor into the address line (this line is hidden on the page you received). To continue simply click in the mouse pointer into the next box you wish to enter or change data in.
This generally occurs when logging in for the first time from a new PC so you will need to adjust the “Pop-Up Blocker”. This can be done by selecting the “Tools” tab along the top of the Internet Explorer page, a drop down box will appear, select the “Pop-Up Blocker” tab which will allow you to select “Turn off Pop-up Blocker”.
Big Help Please
Fax the manual Application form to 0508 815 815 and we will load the application details for you or complete missing fields, alternatively you can contact Finance Now on 0508 868 868 for operator assistance.
If you would like to arrange an in store training session with your Finance Now Area Manager you can contact them via the contact list or call Finance Now on 0508 868 868.
This generally occurs when logging in for the first time from a new PC so you will need to adjust the “Pop-Up Blocker”. This can be done by selecting the “Tools” tab along the top of the Internet Explorer page, a drop down box will appear, select the “Pop-Up Blocker” tab which will allow you to select “Turn off Pop-up Blocker”.
