We (Finance Now Limited and/or SBS Money Limited (as relevant to the services you have requested from us), both of 51 Don Street, Invercargill, 9810) will be capturing your ID document and an image of your face via your device camera. This data will be collected by us and used by us, with assistance from our third party service providers and other government information sources, to verify your identity.
We will also need your permission to access your camera and location for this purpose. We know how important it is to keep your information safe and secure. Information here describes the types of biometric information that we will collect about you through this ID capture process, how we will handle your biometric information, and who we can share your information with. When you use this process, you will be asked to confirm that you are authorised to provide us with the personal details and any supporting documents you provide to us through this process.
What personal information will we collect?
By using this ID capture process, we may collect, use, retain and disclose the following types of biometric information:
- A copy of any identity document you upload (for example, your New Zealand Driver’s Licence, New Zealand Passport or overseas Passport); and
- An image of your face via your device camera
(together, this information is your “Biometric information”). Our third party service providers use this Biometric Information to create a biometric template of your face, so that they can verify that the image of your face matches your identity document.
Through this ID Capture process, we may also collect other types of personal information, such as:
- Your address,
- Any personal information contained in the documents you upload or which you enter into the screens as part of the process;
- Details of your activity within this process; and
- Information relating to your mobile device (including your application version, mobile device type, operating system, IP address and security information related to your mobile device, geo-location information, and computer and connection information).
Information about how we handle other personal information that we hold about you that is not biometric information, please see our Privacy Policy here.
Why we collect, retain and disclose your biometric information
We collect, use, retain and disclose your biometric information in order to:
- electronically verify (or re-verify) your identity and address (“ID Verification”) at the time you use our ID capture process so we can verify that we are providing our services to you; and
- comply with our legal obligations under the Anti-Money Laundering and Countering Financing of Terrorism Act 2009 to verity your identity.
Who will we share your biometric information with?
To complete your ID Verification, our process uses the following electronic verification platforms provided:
- Credisense Limited and DecisionOK Pty Limited (“Credisense”); and/or
- Where Limited, trading as Origin ID (“Origin ID”),
to match your personal details against official records held with the New Zealand Government and/or within identification databases maintained by select independent third party agencies such as the New Zealand Transport Agency, the New Zealand Department of Internal Affairs and/or various credit reporting agencies (“Third Party Agencies”).
As part of this process, we may share your biometric information with Origin ID or Credisense, relevant Third-Party Agencies, and the service providers that assist us to operate this ID capture process.
Your personal information will only be disclosed to the above Third-Party Agencies to the extent necessary to carry out your ID Verification.
We may also disclose copies of your ID documents to our parent company, SBS Bank, to assist them with duplicate SBS Bank member account numbers.
How long do we keep your biometric information for?
We will keep a copy of the report that we receive from Credisense or Origin ID for up to 7 years after you cease to have a relationship with us. Shorter retention periods may apply for applicants who are not onboarded as a customer.
What are your rights?
It is your decision whether you wish to provide your biometric information to us via this process. If you do not consent to us collecting and disclosing your biometric information using this process, you will need to contact us to use an alternative method to complete your ID Verification, either by having your ID verified in-person, or providing us with verified copies of your ID. If you would prefer to use one of these alternative methods, you can contact us by calling our Contact Centre on 0508 868 868.
We are also happy to provide you with access to (including the ability to correct), any personal (including biometric) information that we hold about you. If you wish to access your personal information or if any of the personal information we have is incorrect, or you think we have breached our obligations under the Privacy Act or the Biometric Processing Privacy Code, you can either call our Contact Centre on 0800 40 50 70, or complete the complaints form on our website at https://www.financenow.co.nz/contact-us/customer-complaint-form/
You also have the right to complain to the Privacy Commissioner (https://www.privacy.org.nz/) if you are unhappy with how we are processing your biometric information, or about any action that the Biometric Processing Privacy Code applies to.