Earning NOW Dollars
Earn NOW Dollars every time you use your NOW Rewards Visa on everyday purchases on Eligible Transactions anywhere that Visa is accepted, either in store or online. For every $150 spent on Eligible Transactions, you’ll earn $1 NOW Dollar. The more you use your NOW Rewards Visa, the more NOW Dollars you’ll earn to spend at Participating Retailers.
Both the Main Cardholder and the Additional Cardholder will earn NOW Dollars. However, all NOW Dollars earned are applied to the Main Cardholder’s NOW Dollars Account and they can only be redeemed by the Main Cardholder.
Redeeming and using your NOW Dollars
We’ve made the NOW Dollar redemption process fairly simple. Let’s walk through the steps on how it works.
1. When either the Main Cardholder or an Additional Cardholder completes a purchase at any Participating Retailers on any given day, the Main Cardholder will receive an SMS asking them if they would like to redeem their NOW Dollar balance for that purchase.
2. Simply respond with a ‘yes’ before midnight (NZST) and we’ll take care of the rest.
3. The Main Cardholder will need to simply respond with a ‘yes’ before midnight (NZST). Once we’ve received the ‘yes’, we’ll apply the NOW Dollars credit to their account.
4. Then once we’ve processed your request, you’ll see two things on eMoney and on your next statement:
- a credit applied to your Card Account (example: if you redeemed 20 NOW Dollars, you’ll see a credit for $20 on your Card Account);
Note: where you have made more than one Eligible Transaction in any given day, your NOW Dollars will be credited against your Eligible Transactions in order of purchase;
- your new NOW Dollar balance.
Things to note: you won’t receive the SMS redemption offer if the:
- NOW Dollar Account doesn’t have a balance of at least ten (10) NOW Dollars;
- Eligible Transaction made at the Participating Retailers wasn’t for at least $10;
- Main Cardholder hasn’t accepted the first SMS redemption offer which was sent following the first Eligible Transaction made in the day;
- Purchase was made at a retail store other than at one of the Participating Retailers;
- Purchase was a long-term interest free purchase;
- Main Cardholder has opted out of receiving SMS redemption offers;
- We don’t have the correct mobile number for the Main Cardholder on our files; or
- Card Account is in default or has been blocked because of a Security Event.
Who are the Participating Retailers?
Other FAQs about earning and using NOW Dollars
You’ll earn NOW Dollars on Eligible Transactions. If you have an Additional Cardholder on your Card Account, Eligible Transactions made by them will also earn NOW Dollars which will be applied to the Main Cardholder’s account.
Eligible Transactions are any Transactions other than a Cash Advance, Balance Transfer, Interest Free Transaction, fees, interest and any insurance payments.
You can find out what your NOW Dollar balance is by:
- Logging in to eMoney; or
- Calling us on 0800 801 808; or
- Checking your monthly statement.
If you’ve earned or redeemed NOW Dollars recently, we will do our best to show an up to date record of your NOW Dollars on eMoney, but please allow a couple of days for this to be updated.
The NOW Dollars redemption process will be triggered when either the Main Cardholder or the Additional Cardholder completes a purchase at any Participating Retailers, either in store or online.
Please note, since the NOW Dollars are owned by the Main Cardholder, the SMS redemption offer will go to the Main Cardholder, even if the Additional Cardholder is the one making the purchase.
Yes, the full NOW Dollar balance will be redeemed if you accept the SMS redemption offer.
If you’re saving your NOW Dollars for a particular purchase, then ignore the SMS redemption offer triggered by a purchase at one of the Participating Retailers.
Then when you’re ready to redeem your NOW Dollars, make the desired purchase at one of the Participating Retailers and accept the SMS redemption offer.
Unfortunately you can’t choose to redeem an amount less than the offer we send via SMS. Please refer to the above section “Do I have to redeem all of my NOW Dollar balance?”
NOW Dollars redemption process will be triggered when either the Main Cardholder or the Additional Cardholder completes a purchase at any Participating Retailers, either in store or online.
However, since the NOW Dollars are owned by the Main Cardholder, the SMS redemption offer will go to the Main Cardholder, even if the Additional Cardholder is the one making the purchase.
If you get a refund on your card because you have returned a purchase to a Seller, the Transaction will be reversed on your Card Account and we may adjust the NOW Dollars you earned to reflect this.
If the amount of a Transaction was fully or partially offset by a NOW Dollar redemption, you can get a refund for that transaction from the Seller. However, your NOW Dollar redemption will not be reversed because of the refund provided by the Seller.
If you think there’s a problem with your NOW Dollar balance, for example the amount is not correctly calculated or credited to your Card Account when or how it should have been, you need to let us know within 30 days of the closing date of your relevant statement and we will investigate.
Please note that we will do our best to show an up to date record of your NOW Dollars on eMoney, but please allow a couple of days from when NOW Dollars were redeemed for this to be updated on eMoney.
